5jll Terms and Conditions — Platform Rules for Philippine Players

The 5jll platform is strictly for use by players who are at least 21 years of age. This requirement applies to all players in the Philippines, regardless of location — whether you're in Manila, Cebu, Davao, Quezon City, or anywhere else in the country.

By registering an account on 5jll, you confirm that:

• You are 21 years old or older at the time of registration.
• You are a resident of the Philippines and are legally permitted to participate in online gaming under applicable Philippine laws.
• You are registering for your own use and are not acting on behalf of any other person.
• You are not an employee, director, or immediate family member of an employee or director of 5jll.

5jll takes age verification seriously. KYC identity verification is required before any withdrawal is processed. Players found to have provided false age information or falsified identity documents will have their accounts permanently closed, and any balance may be forfeited in accordance with applicable rules.

Each player is permitted to hold only one active account on the 5jll platform. Creating multiple accounts — whether under the same or different names, email addresses, or Philippine mobile numbers — is strictly prohibited and will result in the closure of all associated accounts. Any balance held in secondary accounts may be forfeited.

When registering, you must provide accurate and complete information, including your full legal name, date of birth, Philippine mobile number, and email address. This information must correspond to the government-issued Philippine ID you submit during KYC verification. Providing false or misleading registration information is a breach of these terms.

You are solely responsible for maintaining the confidentiality of your login credentials, including your password and OTP verification codes. 5jll will not be liable for any loss arising from unauthorised access to your account resulting from your failure to keep your login details secure.

If you believe your account has been accessed without your authorisation, contact 5jll support immediately at [email protected]. Do not share your account password or OTP codes with anyone, including individuals claiming to represent 5jll. Our support team will never ask for your password.

All deposits on 5jll are processed in Philippine Peso (PHP). Accepted deposit methods include Philippine online and mobile banking, bank transfers, and supported local e-wallets. Credit cards and cryptocurrency are not accepted as payment methods for deposits on the 5jll platform under any circumstances.

Deposit instructions specific to each payment method are available in the Deposit section of the platform. Once your payment is received and matched to your account, the corresponding PHP amount will be credited to your gaming balance. Processing times vary depending on the payment method and banking channel used.

5jll does not accept deposits sourced from third parties. The funds deposited to your 5jll account must come from a payment account registered in your own name. Deposits identified as originating from third-party sources may be reversed and the corresponding account activity reviewed.

Minimum and maximum deposit amounts may apply depending on the payment method selected. These limits are displayed during the deposit process before you submit your payment.

Withdrawal requests are processed in Philippine Peso (PHP). Before a withdrawal can be approved, your KYC identity verification must be completed. KYC requires submission of a valid Philippine government-issued ID — such as a passport, driver's licence, UMID, or SSS card — along with a selfie match taken in clear lighting.

Withdrawals are paid only to bank accounts or e-wallets that are registered in your verified name. 5jll does not process withdrawals to accounts belonging to third parties. This requirement protects players from fraud and ensures that funds are directed to the correct account owner.

You may deposit and play on 5jll while your KYC verification is in progress. Withdrawal requests submitted before KYC is completed will be held pending verification. Once verified, eligible withdrawal requests will be processed according to standard timelines.

If a withdrawal is delayed beyond the expected processing period, contact 5jll support with your account details and transaction reference. 5jll reserves the right to carry out additional verification checks on withdrawal requests before releasing funds.

All game outcomes on the 5jll platform — including slot spins, bingo draws, live casino rounds, and number game results — are determined by a random number generator (RNG). Sports betting outcomes are based on verified real-world match results. Outcomes are not predictable or controllable by players or by 5jll. No strategy, timing, or betting pattern changes the probability of any individual outcome.

Bets placed and confirmed on the platform cannot be cancelled or reversed after the relevant game round or event has started. Sports bets are governed by the specific rules of each market, which include provisions on void bets, match abandonment, extra time, penalties, and walkovers. These rules are displayed in the relevant sport and market interface.

5jll reserves the right to void any bet placed at incorrect odds, as a result of a technical error or system malfunction, or where there is evidence of fraud or match manipulation. In the event of a void bet, the wagered amount will be returned to the player's balance. Players will be informed if a bet has been voided and the reason for the decision.

Players must not use software tools, bots, automated systems, or artificial intelligence to manipulate game or betting outcomes. Any such activity will result in immediate account closure and forfeiture of the balance.

5jll may make bonus offers and promotional programs available to registered players from time to time. Each promotion is governed by its own specific terms, which will be communicated to eligible players through the platform at the time the offer is made. General Terms and Conditions always apply alongside any promotion-specific terms.

5jll does not guarantee the ongoing availability of any particular promotion. Promotional offers are provided at 5jll's sole discretion and may be modified, suspended, or withdrawn at any time without prior notice. 5jll will not be liable for any loss resulting from the unavailability or modification of a promotional offer.

Attempting to abuse promotional terms — including but not limited to creating multiple accounts to claim the same offer, placing hedging bets designed solely to satisfy wagering requirements, or using another person's identity — may result in the forfeiture of any bonus funds and the permanent closure of the account.

Bonus funds are not the same as real money. Unless specific terms state otherwise, bonus funds must meet applicable requirements before they can be withdrawn. The details of any such requirement will be stated clearly in the terms of the specific promotion.

5jll is committed to supporting responsible gaming for all registered players. Online gaming on 5jll is intended as a form of entertainment for adults aged 21 and above. 5jll does not guarantee or imply that playing any game on the platform will result in a financial gain. All games carry a mathematical house edge, and wins are not predictable under any circumstances.

The following responsible gaming tools are available to all registered players through account settings:

• Deposit Limits — Set daily, weekly, or monthly caps on how much you can deposit. Once active, limits cannot be increased immediately; a cooling period applies.
• Session Time Reminders — Set a maximum session length. The platform alerts you when your set time is reached.
• Cooling-Off Periods — Temporarily suspend account access for a set number of days. Existing balances are preserved.
• Self-Exclusion — Close your account for an extended period. Contact support to initiate this process.

If you believe your gaming is negatively affecting your daily life or finances, use these tools or contact support for assistance. Further guidance is available on the Responsible Gaming page.

5jll collects and processes personal data in accordance with its Privacy Policy. By registering an account, you consent to the collection and processing of your personal data as described in the Privacy Policy. The Privacy Policy is available at all times on the 5jll website and forms part of the agreement between you and 5jll.

Your personal data is used for account management, identity verification (KYC), transaction processing, customer support, and fraud prevention. 5jll does not sell or share your personal data with third-party advertisers. All connections to the platform are protected by SSL encryption.

You have the right to request access to, correction of, or deletion of your personal data held by 5jll. The process for making such a request is described in the Privacy Policy. Requests can also be directed to the support team at [email protected].

5jll may be required to retain certain personal data and transaction records for a defined period under applicable financial and anti-money laundering rules. Deletion requests will be fulfilled subject to these legal obligations.

5jll reserves the right to update, revise, or replace these Terms and Conditions at any time. Changes will be published on this page with an updated effective date. 5jll may also notify registered players of significant changes through the platform or by email to the address on file.

Continued use of the 5jll platform after any revision to these terms constitutes your acceptance of the updated version. It is your responsibility to review this page periodically. If you do not agree with any revised terms, you should stop using the platform and contact support to close your account.

For questions about these Terms and Conditions, your account, transactions, or any other matter related to the 5jll platform, contact the customer support team:

• Email: [email protected]
• Hours: 24 hours a day, 7 days a week
• Language: English (Philippines)

5jll aims to respond to all support enquiries within a few hours during peak Philippine time. For account-related security concerns, contact us immediately — security issues are prioritised in the support queue.