This Privacy Policy explains what personal data 5jll collects from players in the Philippines, how that data is used, who it may be shared with, how it is protected, and what rights you have over your own information.
Your privacy matters to 5jll. By registering an account or using the 5jll platform, you confirm that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described. This policy applies to all players registered from the Philippines. If you have questions, contact our support team at [email protected] before registering. This Privacy Policy is read alongside our Terms and Conditions and Responsible Gaming Policy.
Six core principles that shape how 5jll handles your personal data.
All connections to the 5jll platform — account registration, login, deposits, withdrawals, game play — are protected by SSL encryption. Your data travels between your device and 5jll servers in an encrypted form that cannot be read in transit by third parties.
5jll does not sell, rent, or exchange your personal data with third-party advertisers or marketing networks. Your account information, transaction history, and gaming activity are not shared outside 5jll for commercial advertising purposes under any circumstances.
Identity documents submitted during KYC verification — your government-issued Philippine ID and selfie match — are used solely to verify your identity before withdrawal. KYC data is stored securely and is not shared with parties outside the verification process.
As a registered 5jll player, you have the right to request access to the personal data we hold about you, to ask for corrections, and in many circumstances to request deletion. The process is straightforward and handled by the support team within a reasonable timeframe.
Personal data collected by 5jll is stored on secured servers with access restricted to authorised personnel only. Internal access to personal data is limited to staff with a legitimate operational need and is governed by internal data access policies and authentication requirements.
5jll retains personal data for as long as your account is active and for the period required under applicable financial, anti-money laundering, and gaming regulations. Data that is no longer required for any lawful purpose is securely deleted in accordance with our retention schedule.
Data collected from players falls into several categories depending on how you use the platform. Here's an overview of what each category covers.
Collected when you create a 5jll account:
Collected before your first withdrawal is processed:
Generated each time you deposit or withdraw:
Recorded automatically during platform use:
Each section covers a specific aspect of how 5jll handles personal data. Click any section to read the full text.
This Privacy Policy applies to all individuals who register an account on the 5jll platform, access any part of the 5jll website or mobile application, or otherwise interact with 5jll's services from the Philippines. It applies regardless of which city or province you are located in — whether you're in Metro Manila, Cebu City, Davao, Quezon City, or anywhere else in the Philippines.
The 5jll platform is designed exclusively for Philippine players. This Privacy Policy is written in accordance with applicable Philippine data privacy principles. By using the platform, you acknowledge that you are providing personal data voluntarily in connection with your use of 5jll's gaming services.
This policy does not apply to third-party websites or services that may be linked to from the 5jll website. 5jll is not responsible for the privacy practices of any third parties. As a matter of standard practice, 5jll does not include links to third-party websites outside the platform's own navigation structure.
5jll uses the personal data it collects for the following purposes:
5jll does not use your personal data for unsolicited marketing without your explicit consent. If you receive any communication claiming to be from 5jll that you did not expect or consent to, contact support immediately.
5jll does not sell your personal data to third parties. However, in order to deliver the platform's services, certain personal data may be shared with carefully selected third-party service providers in the following limited circumstances:
All third-party service providers who handle personal data on behalf of 5jll are contractually required to process data only for the stated purpose, to maintain adequate security measures, and to comply with applicable data protection obligations.
5jll takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. These include:
While 5jll takes every reasonable step to protect your data, no online system is completely immune from risk. You also have a responsibility to protect your own account by keeping your password confidential, not sharing OTP codes, and logging out from shared devices. If you suspect any unauthorised access to your account, contact 5jll support immediately.
The 5jll platform uses cookies and similar tracking technologies to enable essential platform functions and improve the user experience. Cookies are small text files stored on your device by your browser when you visit the site.
The types of cookies used by 5jll include:
5jll does not use third-party advertising tracking cookies. Your browsing activity on the 5jll platform is not shared with advertising networks or used to serve targeted advertisements on other websites.
You can manage cookie preferences through your browser settings. Disabling essential cookies will affect the platform's ability to function correctly and may prevent you from logging in or completing transactions.
5jll retains personal data for as long as your account remains active and for as long as required by applicable laws and regulations. Specific retention periods are guided by the following principles:
Data that is no longer required for any legal, regulatory, or operational purpose is securely and permanently deleted from 5jll systems in accordance with our internal data retention schedule. If you want to know the specific retention period for a particular category of your data, contact support at [email protected].
As a registered 5jll player, you have rights over the personal data we hold about you. These rights can be exercised by contacting the support team at [email protected]. 5jll will respond to all requests within a reasonable time and in accordance with applicable data protection requirements.
Your rights include:
Note that some rights may be limited in certain circumstances — for example, 5jll may be legally required to retain certain records even if you request deletion. Any such limitation will be explained when responding to your request.
5jll may update this Privacy Policy from time to time to reflect changes in platform operations, applicable legal requirements, or industry best practices. Updated versions will be published on this page with a revised effective date shown at the top of the document.
Where changes to the Privacy Policy are significant, 5jll may notify registered players through the platform or by email to the address on your account. Continued use of the 5jll platform after any revision constitutes your acknowledgement of the updated policy.
It is your responsibility to review this page periodically to stay informed of how your personal data is handled. If you do not agree with any changes to the Privacy Policy, you should stop using the platform and contact support to discuss your account and data options.
For any privacy-related questions or to exercise your data rights, contact the 5jll support team:
A summary of the rights every registered 5jll player holds over their personal data and how to exercise each one.
| Your Right | What It Means | How to Use It |
|---|---|---|
| Right to Access | Request a copy of all personal data 5jll holds about your account, including registration details, KYC records, transaction history, and gaming activity logs. | Email [email protected]. Include your registered name and account email. Response within a reasonable time. |
| Right to Correction | Ask 5jll to update or correct any personal data that is inaccurate, incomplete, or out of date — such as a change to your registered phone number or address. | Contact support with the specific data to be corrected and the correct information. KYC re-verification may be required. |
| Right to Deletion | Request deletion of your personal data from 5jll's systems. Subject to legal retention obligations under applicable financial and gaming regulations. | Request via email to support. 5jll will confirm what can be deleted immediately and what must be retained under law. |
| Right to Object | Object to specific types of processing, including direct marketing communications. Your objection will be respected unless there is a legitimate overriding reason to continue. | Email support with the specific type of processing you are objecting to. Marketing preferences can also be updated in account settings. |
| Right to Portability | Receive your personal data in a portable, machine-readable format where technically feasible, allowing you to transfer it to another service if you choose. | Request via email to support, specifying which categories of data you require in portable format. |
Account rules, deposit and withdrawal terms, game rules, and the full agreement governing 5jll platform use.
Read TermsTools, guidance, and information for players who want to manage their gaming activity and maintain healthy habits.
Read PolicyLearn about the 5jll platform — what it is, who it's for, and how it was built specifically for Philippine players.
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